Home›Standards›How certification works
The concepts below apply to all six GSTC standards. Whether you are a hotel, tour operator, restaurant, or attraction — the certification structure, audit process, and nonconformity framework are the same.
Looking for standard-specific information? Browse all six standards →
The organisation behind the standards
What does GSTC stand for, and what does it actually do?
Source:GSTC — About·Certification, Accreditation, Recognition
If GSTC doesn't certify my business, who does?
Source:Certification, Accreditation, Recognition·Accredited Certification Bodies
How do I know if a Certification Body is legitimate?
What is a GSTC-Recognised programme?
Source:GSTC-Recognized Standards·Certification, Accreditation, Recognition
The GSTC certification ecosystem
Global Sustainable Tourism Council
Sets standards · Accredits CBs · Does not certify businesses
GSTC-Accredited Certification Body
Independent auditor · Conducts Document Review and Onsite Audit · Issues certification
Hotels
Tour Operators
Restaurants, Attractions, MICE, Destinations
Five stages, three years
What does the full certification process look like?
Source:Accreditation Manual v5.0, Clause 8.10.3·GSTC — Become Certified
How long does the process take?
GSTC publishes no answer to this. TavaSIS’s own reading, based onAccreditation Manual v5.0, Clauses 8.14.1, 8.14.3, 8.10.5
What is a Document Review?
What is an Onsite Visit?
Do I need a consultant?
Not formally — you can engage a CB directly. But read the separation the right way round, because it is a constraint on your auditor, not on you. Clause 8.5.1 sits under “Management of Impartiality”, a section of requirements placed on the CB: personnel who have provided consultancy services to a client “shall not conduct audits, participate in the review process, or make certification decisions for that client for at least two (2) years.” Clause 8.5.2 closes the other direction — if CB personnel involved in your audit or decision later become involved with you as staff, contractors or consultants within two years, the CB must go back and review that audit and every decision arising from it.
The rule is that nobody can both advise you and judge you. If a CB’s own staff coached you through closing your gaps, those staff could not then audit you, review the audit, or make the decision — not for two years. Advising you costs that CB the people it would need to certify you. That is why the two are separate roles rather than one service — and the Manual treats the consultant as a legitimate role in its own right: in group certification the group manager “may be a cooperative of group members, an association, a consultant, or an external auditing body, but shall not be the CB itself.”
Advice itself is not the problem; pairing advice and audit on the same client is. The Manual says as much for internal auditors in a group — they “may provide advice to group members, but they shall not audit those members to whom they have provided advice” — and notes that general awareness training creates no conflict at all. Expect your CB to tell you that something does not conform, and not to tell you how to fix it. Whoever does that second part — a consultant, your own team, or a platform like this one — is doing work the CB is barred from doing for you. It is also why TavaSIS never makes a conformity judgement of its own.
Source:Accreditation Manual v5.0, Clauses 8.5.1 and 8.5.2·Accreditation Manual v5.0, Clause 15.3.6·Accreditation Manual v5.0, Annex B, Clause B7.4 and Note 12
Preparation
Self-assessment · Build documentation · Gap analysis
Engage a GSTC-Accredited CB
Choose from the accredited list · Agree scope · Submit application
Document Review
CB assesses evidence remotely · Typically 4–8 weeks
Onsite Visit
Auditors visit · Inspect · Interview staff · 1–3 days
Certification issued — 3 years
Annual surveillance · Full recertification at year 3
What happens when a gap is found
What is a nonconformity?
Source:Accreditation Manual v5.0, Clause 8.15.1·GSTC Accreditation Glossary v1.0, 3.74–3.75
What is the difference between a Major and a Minor nonconformity?
Source:GSTC Accreditation Glossary v1.0, 3.74–3.75, citing ISO/IEC 17021-1:2015
How long does a business have to resolve a nonconformity?
Source:Accreditation Manual v5.0, Clauses 8.15.2.1, 8.15.3.1, 8.15.3.4, 8.15.3.5
Major nonconformity
What it means
Fundamental requirement absent — no policy, no monitoring, significant legal failure
Resolution window
90 days from date of finding (Clause 8.15.2.1)
Outcome
Correction and corrective action both evidenced. Insufficient closing → CB implements sanctions
Minor nonconformity
What it means
Requirement partially met — gap in quality or completeness, not in existence
Resolution window
90 days from date of finding (Clause 8.15.3.1) — same as a Major
Outcome
Correction evidenced in 90 days; corrective action verified at next audit. Insufficient closing → upgraded to Major
Validity, surveillance, and renewal
How long is GSTC certification valid?
What is a surveillance audit?
Source:Accreditation Manual v5.0, Clauses 8.10.4, 8.14.3, 8.18.5
My certification has expired — what do I do?
GSTC publishes no answer to this. TavaSIS’s own reading, based onAccreditation Manual v5.0, Clauses 8.10.4, 8.10.5
Can I use the GSTC certification mark in marketing?
Ready to explore your specific standard?